Terms and Conditions

Welcome to SmilePro, operated by SmilePro Pty Ltd, including all subdomains and regional websites.

By accessing, browsing, or purchasing from this Website, you agree to be bound by the following Terms and Conditions ("Terms"). If you do not agree, please discontinue use immediately.

SmilePro Pty Ltd (ABN 25 639 314 275)
162 The Avenue, Peregian Springs, Queensland, 4573, Australia.

If you need assistance, please fill out the form on our Contact Us page or email us at contact@smileproworldwide.com.

1. Shipping & Payment

We accept orders within Australia and internationally.

  • Australian orders: Estimated delivery 1–5 business days.
  • New Zealand orders: Estimated delivery 1–5 business days.
  • International orders: Estimated delivery 3–10 business days.

Orders are aimed to be dispatched within 24 hours (business days only). However, dispatch may take up to 5 business days in some cases.

Please ensure that all shipping details are correct. SmilePro is not responsible for lost or delayed parcels once handed to the postal carrier or for customs fees incurred during transit.

Note: Our warehouse and carriers (Australia Post, NZ Post, Aramex, DHL) do not operate on weekends or public holidays.

2. Returns and Money-Back Guarantee

We offer a 30-day money-back guarantee on Teeth Whitening Kits only.

To qualify for a refund:

  • Email contact@smileproworldwide.com within 30 days of receiving your order.
  • Return all items received, including LED light and used pens.
  • Provide a valid return tracking number.

Partial returns will not be accepted. Refunds only apply to your first purchase, not subsequent or subscription orders. Return shipping costs are not covered by SmilePro.

Refunds take 2–10 business days after approval, depending on your bank. A confirmation email will be sent once processed.

3. Lost Parcels

Ensure your shipping address is accurate. SmilePro is not responsible for lost orders where incorrect details were provided.

Australian orders are sent with Signature on Delivery. If you choose Safe Drop through MyPost, you accept that SmilePro and Australia Post are not liable for lost or stolen items after delivery.

4. Product Use and Cautions

This Website provides cosmetic beauty and oral care products only. SmilePro Pty Ltd distributes but does not manufacture the products listed. This Website does not provide professional medical advice.

Please consult your dentist, doctor, or healthcare provider before purchasing or using any SmilePro product, especially if you have concerns about your dental or general health.

SmilePro is not liable for any complications, side effects, unexpected results, or adverse reactions from use of our products.

In case of a medical emergency, call 000 (Australia) or contact your healthcare provider immediately.

Products must not be used if:

  • You are under 18 years old (for Teeth Whitening Kits, Gel Packs, Whitening Pens, Strips).
  • You are under 6 years old for Whitening Toothpaste.
  • You are pregnant or breastfeeding.
  • You have gum disease, oral infections, or have recently undergone dental surgery.
  • You have amalgam fillings without dentist consultation.

Use of the Teeth Whitening Kit, Gel Pack, Whitening Pen or Whitening Strips for longer than 14 consecutive days must be under the supervision of a dentist.

Discontinue use and consult a dentist immediately if irritation occurs, including redness, swelling, or soreness of the gums or mouth.

Do not swallow any whitening gel or toothpaste. Avoid direct contact of whitening gel with gums. Avoid contact with eyes. Products are not substitutes for regular dental care.

It is your responsibility to ensure you are not allergic to any of the product ingredients before use.

5. SmilePro Product Ingredients

SmilePro Teeth Whitening Gel (Outside Europe/UK):
Propylene Glycol, Glycerin, Aqua, Hydrogen Peroxide (6%), Carbomer, Cellulose Gum, PVP, Potassium Nitrate, Menthol, Sodium Hydroxide.

SmilePro Teeth Whitening Gel (Europe/UK Orders):
Sorbitol, Aqua, Phthalimidoperoxycaproic Acid (PAP), Propylene Glycol, Glycerin, PEG-8, Potassium Nitrate, Hydroxyapatite, Cellulose Gum, Hydroxyethyl Cellulose, Xanthan Gum, Sodium Saccharin, Menthol, Methylparaben, Aloe Vera, Chamomile Extract, Pomegranate Seed Oil, Sodium Bicarbonate, Propylparaben.

SmilePro Teeth Whitening Strips (Outside Europe/UK):
PVP(K30), Glycerin, Hydroxypropylcellulose, Aqua, PVP(K90),
Hydrogen Peroxide (6%), Cocos Nucifera (Coconut) Oil, Potassium Nitrate, Menthol.

SmilePro Teeth Whitening Strips (Europe/UK Orders):
PVP, Phthalimidoperoxycaproic Acid (PAP), Xylitol, Aqua, Glycerin, Ethylcellulose, Alcohol, Sodium Polyacrylate, PVM/MA Copolymer, Xanthan Gum, Potassium Citrate, Sodium Citrate, C12-15Pareth-3, Hydroxyapatite, Rebaudioside A, Menthol.

SmilePro Whitening Toothpaste:
Purified Water, Xylitol, Diatomaceous Earth, Baking Soda, Activated Charcoal, Tea Tree Oil, Organic Coconut Oil, Xanthan Gum, Citric Acid, Peppermint Oil, Natural Flavours.

6. Results Disclaimer

Individual results vary. SmilePro products may not whiten dental work (crowns, veneers, fillings, bridges) or teeth affected by:

  • Thin enamel
  • Tooth decay or infection
  • Amalgam fillings
  • Antibiotic staining
  • Tooth trauma

7. Copyright and Intellectual Property

All content on this Website, including text, images, logos, graphics, and software, is owned by SmilePro Pty Ltd or its suppliers and protected under copyright and trademark laws. Unauthorized use is strictly prohibited.

8. Privacy Policy

SmilePro respects your privacy. We do not disclose your personal information without consent. In the event of a merger or sale, customer data may transfer with the business in accordance with our Privacy Policy.

SmilePro is not responsible for the activities of third parties using our brand without authorisation. For full details, visit our Privacy Policy.

9. Text Marketing and Notifications

By subscribing to SMS notifications, you agree to receive automated marketing messages. Consent is not required for purchase. Reply STOP to unsubscribe or HELP for assistance. Message and data rates may apply.

10. Pricing & Modifications to Service

Prices are in AUD and may change without notice. International banks may apply conversion fees. SmilePro reserves the right to cancel orders in case of technical or pricing errors. Customers will be notified, and payments refunded.

SmilePro may modify or discontinue any service, product, or part of this Website at any time without notice.

11. Limitation of Liability

To the maximum extent permitted by law, SmilePro is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our Website or products.

12. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes must be resolved in Queensland courts.

Thank you for choosing SmilePro!